Reference

What Governs Your Account on imega888

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how deposits via Touch 'n Go eWallet, Boost, and GrabPay are processed to how account disputes are handled.

Account TermsPrivacy & DataPayment RulesJurisdiction NoticeUser Rights
imega888 What Governs Your Account on imega888
LEGAL CONTACT PATHS

How to Reach Us on Policy Questions

Team online

Live Chat

Reach our account team directly via the live chat button in your account dashboard. For legal queries, mention 'policy review' so the correct team picks it up.

Email Support

Send detailed legal or account-rights questions to our support email. Include your registered account ID and a clear description of your query for a faster response.

Account Portal

Log in to your account, head to the Help section, and submit a formal request under the 'Account & Legal' category. We track every submission with a reference number.

ACCOUNT SECURITY

Data Handling, Cookies and Account Protection

We handle your personal data strictly in the context of operating your account — no data is shared with third parties outside of what is required to process payments via Maybank2u, FPX, or your chosen e-wallet. Your account activity and transaction records are retained for as long as required under applicable regulations.

Data We Hold

We collect only what is needed to verify your identity and process your transactions. This includes your registration details, payment method records, and account activity logs.

Cookie Use

We use session cookies to keep you logged in and preference cookies to remember your wallet selection — for example, whether you last used Touch 'n Go eWallet or Boost.

Account Security

Your account is protected with OTP verification at login. If you suspect unauthorised access, contact us immediately via live chat and we will initiate a security lock on your account.

Request Your Data

You can request a copy of the personal data we hold, ask us to correct inaccuracies, or request deletion of non-essential records by submitting a form in the Account Portal under 'Data Rights'.

Common Legal Questions About Your Account

These answers cover the questions we receive most often about account terms, user rights, and how our policies apply to transactions and data in Malaysia.

These terms apply to every registered account holder on imega888 in Malaysia. Access and eligibility depend on local law and are available only where local law permits.

Yes. Log in, go to the Help section, and submit a request under 'Data Rights'. We will confirm receipt with a reference number and respond within the timeframe required under applicable rules.

We notify you via your registered contact details before any change takes effect. If you continue using your account after the notice period, that counts as acceptance of the updated terms.

Yes. All deposits and withdrawals — whether via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX — fall under the payment conduct rules set out in these terms.

Contact us via live chat or email, stating your account ID and the specific decision you want reviewed. We log every formal dispute and respond with a written outcome and reference number.

We keep your registration details, transaction history, and account activity logs for as long as required under applicable regulations. You can request deletion of non-essential data via the Account Portal.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.